Health Ins./Benefits Member Service Reps
Location: Lombard
Posted on: June 23, 2025
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Job Description:
Health Insurance, Claims, or Benefits Member Service
Representatives Needed in Lombard, IL Our client, a busy and
growing Health & Welfare Fund Union located in Lombard, Illinois,
is looking to hire some experienced full-time Member Service
Representatives with health insurance benefits experience. These
are full-time positions working Monday-Friday from (8:00am to
5:00pm). Job Responsibilities: You will be responsible for
answering about 50 incoming calls per day from members and
assisting them with health insurance, and union benefit inquiries,
determining eligibility, enrolling eligible members into health
plans, providing members with their claim statuses, performing
accurate data entry, providing members with medical, hospital,
prescription, and dental benefit information. 90% of your work day
will be on the phone assisting members with health insurance and
Union Benefit inquiries. Documenting call information accurately
and appropriately in ISSI. Accurately identifying caller's needs,
conducting research, and assisting with issue resolution, clear
communication, and professionalism. Multi-tasking with numerous
customer service computer screens. Job Requirements: A High School
Diploma or GED is required. You must have at least 1 years of
recent medical insurance, benefits, or claims customer service work
experience, preferably working within a call center environment.
You must have excellent customer service skills along with a
professional telephone etiquette. Strong interpersonal, verbal, and
written communication skills. Effective problem resolution skills.
Good analytical and organizational skills and independent
decision-making skills. You must be well-organized,
detail-oriented, and be able to multi-task. Recent ISSI Software
experience is a plus. Bilingual in Spanish is a plus. Data entry
and/or typing experience, at least 35 WPM with a high level of
accuracy. Ability to spend approximately 90% of your work day on
the phone. If you or anyone you know is interested, qualified, and
currently available for employment please send an updated resume to
us for immediate review and consideration.
Keywords: , Crystal Lake , Health Ins./Benefits Member Service Reps, Customer Service & Call Center , Lombard, Illinois
