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Senior Manager Problem Management

Company: Discover
Location: Crystal Lake
Posted on: January 9, 2022

Job Description:

Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it "-- - - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job DescriptionAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.Primary owner for managing the Problem Management life-cycle for a business unit within Consumer Banking. As a primary owner, this role will manage the goals, create actions plans and address any blockers.Responsible for managing a team of problem managers to identify root cause and impact from issues, minimize future impacts, and document the actions taken to resolve the problem. in addition, this role will be responsible for resolving any escalated blockers and implementing process improvements.ResponsibilitiesAs the owner of Problem Management for assigned business unit, manage the strategic goals for Problem Management team, create action plans and address any blockers to achieve the goals.Oversee the management of service level agreements and inventory health and create necessary action plans to address blockers or escalations from the team.Generate insights on problem trends, and review reporting and metrics with business unit general managers on a monthly basisOwn end-to-end process for Problem Management, work with problem management team to prioritize and implement process improvements to achieve strategic goals for Problem Management.Manage and develop a team of Problem Managers.Minimum QualificationsAt a minimum, here's what we need from you:Bachelor's Degree in Business Administration, Information System, Software Engineer, or related field8+ years of experience in Operations Management, Systems Development, Agile Development, Systems Testing, or related field2+ years of experience in people management, or related fieldIn lieu of a degree, 10+ years of experience in Operations Management, Systems Development, Agile Development, Systems Testing, or related fieldPreferred QualificationsIf we had our say, we'd also look for:Master's Degree in MBA, MBT, or related field10+ years of experience in Operations Management, Systems Development, Agile Development, Systems Testing, or related fieldWhat are you waiting for? Apply today!And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.#LI-DK1What are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Keywords: Discover, Crystal Lake , Senior Manager Problem Management, Executive , Crystal Lake, Illinois

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