Customer Service Manager (65174)
Company: Binny's Beverage Depot
Location: Crystal Lake
Posted on: August 2, 2022
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Job Description:
The Customer Service Manager reports to and assists the General
Manager and Assistant Store Manager, in daily operations, including
motivating and inspiring the team to achieve store goals. They are
focused on the customer experience through active supervision and
enhancing the service culture. The Customer Service Manager also
provides a strong leadership presence and control in the store,
while enforcing all company policies and procedures, including,
safety and security.
Major Duties and Responsibilities:
* Consistently creates a welcoming environment for the customer by
greeting and assisting; as well as quickly responding to customer
inquiries and needs.
* Observing staff members customer engagement and interactions,
providing instructions and guidance to staff to continually improve
the customer experience
* Demonstrates leadership to staff by providing high levels of
customer service, driving sales, handling difficult and/or
complicated sales, demonstrating organizational skills, ability to
multi-task
* Conducts new employee orientations, trains and coaches Store
Associates
* Utilizes company tools to diagnose opportunities and develops
action plans to improve performance
* Regularly communicates with General Manager and Assistant Manager
to discuss strengths, opportunities, and trends in business
* Regularly communicates with General Manager and Assistant Manager
to discuss strengths and opportunities of staff members
* Assists General Manager and Assistant Manager in collaborating
with personnel to increase sales, drive/promote merchandise
priorities, and expand sales opportunities Provides direction,
support, and ongoing feedback of overall performance to staff
members
* Assists in the hiring process to the needs of the business,
actively recruiting to ensure open positions are filled.
* Ensures company standards are met for store and associate
appearance
* Assists General Manager and Assistant Manager prioritize, plan
and adjust schedules as necessary to maximize sales, while ensuring
payroll expectations are followed
* Plans, coordinates, and executes all merchandising and sales
promotions in a timely manner
* Ensures all pricing, signage, and display information is
correct.
* Assists management team with inventory management
* Performs all duties as directed by supervisors
* Willingness to participate in continued education, including
product knowledge and professional development
* Performs all duties of a store associate and Customer Service
Lead, while functioning as a Customer Service Manager
This position is posted for the Binny's in Crystal Lake, but we may
also consider your application for other Binny's locations in the
North and Northwest suburbs.
#CB
Qualifications
* Must be 21 years of age
* 1-2 years retail management experience
* Full-time employment, ability to work evenings, weekends and
holidays, as scheduled. Consistent and regular attendance
* Understands Relationship Management. Able to build constructive
and effective relationships
* Ability to influence at all levels, as well as a demonstrated
ability to work effectively within a team and be assertive in
driving successful management strategies
* Demonstrates strong comprehension, written, and oral
communications skills. Possesses strong interpersonal skills to
communicate with confidence to customers and staff
* Possesses strong organizational and time management skills.
Ability to multi-task
* Demonstrates attention to details
* Demonstrates supervisory and training/coaching skills
* Willingness to participate in continued education, including
product knowledge and professional development
* Ability to count cash and make change accurately
* Ability to operate business machines (calculator, computer
keyboards, etc.).
* Must maintain TIPS Certifications. Ability to pass any applicable
alcohol training class and maintain a current certification
card.
* Ability to repeatedly lift 40-50 pounds.
* Ability to follow directions and complete assignments.
* Ability to read small type.
* Ability to stand and/or walk for extended periods of time.
* Ability to repeatedly walk up and down stairs.
* Ability to work in cold areas.
#CB
Keywords: Binny's Beverage Depot, Crystal Lake , Customer Service Manager (65174), Executive , Crystal Lake, Illinois
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