Crystal Lake-Customer Service Manager
Company: Binny's Beverage Depot
Location: Crystal Lake
Posted on: March 19, 2023
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Job Description:
The Customer Service Manager reports to and assists the General
Manager and Assistant Store Manager, in daily operations, including
motivating and inspiring the team to achieve store goals. They are
focused on the customer experience through active supervision and
enhancing the service culture. The Customer Service Manager also
provides a strong leadership presence and control in the store,
while enforcing all company policies and procedures, including,
safety and security. Major Duties and Responsibilities: ---
Consistently creates a welcoming environment for the customer and
-quickly responds -to customer inquiries and needs --- Observe
-staff member's customer engagement and interactions, provide
-instructions and guidance to staff to continually improve the
customer experience --- Demonstrates leadership to staff by
providing high levels of customer service, driving sales, handling
difficult and/or complicated sales, demonstrating organizational
skills --- Conducts new employee orientations, trains and coaches
Store Associates --- Utilizes company tools to diagnose
opportunities and develops action plans to improve performance ---
Regularly communicates with General Manager and Assistant Manager
to discuss strengths, opportunities, and trends in business to
increase sales --- Regularly communicates with General Manager and
Assistant Manager to discuss strengths and opportunities of staff
members --- -Provides direction, support, and ongoing feedback of
overall performance to staff members --- Assists in the hiring
process to the needs of the business, actively recruiting to ensure
open positions are filled --- Ensures company standards are met for
store and associate appearance --- Assists with -planning and
adjusting schedules as necessary to maximize sales, while ensuring
payroll expectations are followed --- Plans, coordinates, and
executes all merchandising and sales promotions in a timely manner
while ensuring pricing and -signage -information is accurate ---
-Willingness to participate in continued education, including
product knowledge and professional development --- Assists
management team with inventory management --- Performs all duties
of a store associate -while functioning as a Customer Service
Manager --- Performs all -duties as directed by managers -
Qualifications --- Must be 21 years of age --- 1-2 years retail
management experience. Demonstrates supervisory and
training/coaching skills --- Full-time employment, ability to work
evenings, weekends and holidays, as scheduled. Consistent and
regular attendance required --- Ability -to develop -constructive
and effective relationships with staff and customers by possessing
strong interpersonal skills to communicate with confidence ---
Skills -to influence at all levels; -demonstrated ability to work
effectively within a team and be assertive in driving successful
management strategies --- Demonstrates strong comprehension along
with -excellent written -and oral communications skills; ability to
read small type --- Possess -strong organizational and time
management skills; effective ability to multitask and strong
attention to detail -required --- -Ability to operate business
machines and electronic devices (scanners, phones, computer
keyboards, etc.) --- -Ability to count cash -and make change
accurately --- If necessary, must be able -to pass any applicable
alcohol training class and maintain a current certification card -
--- Ability to repeatedly lift 40-50 pounds --- Ability to stand
and/or walk for extended periods of time --- -Ability to follow
directions and complete assignments --- -Perform -all -duties as
assigned -by supervisors --- Ability to repeatedly walk up and down
stairs --- Ability to work in cold areas The Pay range for this
position is $19.00-$22.00
Keywords: Binny's Beverage Depot, Crystal Lake , Crystal Lake-Customer Service Manager, Executive , Crystal Lake, Illinois
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