Customer Service Manager - Systems
Company: ULINE
Location: Twin Lakes
Posted on: April 23, 2024
Job Description:
Customer Service Manager - Systems Kenosha Branch 12355 Uline
Way, Kenosha, WI 53144 Leading the way with legendary customer
service - at Uline! As Systems Manager for our Customer Service
department, ensure the tech tools our reps rely on are running
smoothly and efficiently! Direct a team of application testers and
identify opportunities for system improvements to support the
exceptional experience our customers love. Better together! This
position is on-site, and we are looking for people who share our
passion. Position Responsibilities
- Manage, mentor and develop team of System Application Testers,
ensuring thorough and accurate testing processes are in place.
- Maintain an in-depth working knowledge of Uline system and
processes to identify and propose informed programming enhancement
recommendations.
- Direct large-scale IT projects and implementations, serving as
a resource for Customer Service leadership when escalation is
needed on IT issues.
- Serve as a liaison for Customer Service, building and
maintaining relationships with key internal business areas and
third-party providers. Minimum Requirements
- Bachelor's degree.
- 5+ years of management experience in operations or customer
experience, including coaching, developing and motivating a
team.
- Experience with project management, IT testing methodology and
systems implementations.
- Excellent time management, organizational and communication
skills. Benefits
- Complete medical, dental, vision and life insurance coverage,
Flexible Spending Accounts and wellness programs.
- 401(k) with 6% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing
education.
- Bonus programs that include annual performance, sales goals and
profit sharing. Employee Perks
- First-class fitness center.
- Beautifully maintained walking trails. About Uline Uline is
North America's leading distributor of shipping, industrial and
packaging materials. We're a family-owned company known for
incredible service, quality products and same-day shipping of our
huge in-stock inventory. With over 9,000 employees across 13
locations, it's time you joined Uline. Uline is proud to operate as
a drug-free workplace. All new hires must complete a pre-employment
hair follicle drug screening. EEO/AA Employer/Vet/Disabled () Our
employees make the difference and we are committed to offering
exceptional benefits and perks! Explore Uline.jobs to learn
more!
Keywords: ULINE, Crystal Lake , Customer Service Manager - Systems, Executive , Twin Lakes, Illinois
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