ASSISTANT RESTAURANT MANAGER
Company: Popeyes
Location: Crystal Lake
Posted on: September 29, 2024
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Job Description:
We are look for Assistant Restaurant Managers to help lead our
Popeyes team!
The Assistant Restaurant Manager supports the Restaurant Manager in
their efforts to develop a team of dedicated people delivering
great and friendly guest experiences and profitable top line sales.
They assist in the development of Crew and Shift Leaders and
fulfill accountabilities assigned by the Restaurant Manager.
Responsibilities:
Team Environment:
Competencies:
Great Focus:
--- Understands and exceeds guest expectations, needs and
requirements
--- Displays a sense of urgency with guests
--- Seeks ways to improve guest satisfaction; asks questions,
commits to follow-through
--- Resolves guest concerns by following Brand recommended guest
recovery process
Passion for:
--- Sets and maintains high standards for self and others, acts as
a role model
--- Consistently meets or exceeds goals
--- Contributes to the overall team performance; understands how
his/her role relates to others
--- Sets, prioritizes and maintains focus on important
activities
--- Reads and interprets reports to establish goals and deliver
results
--- Seeks ideas and best practices from other individuals, teams,
and networks and applies them
Problem Solving and Decision Making:
--- Identifies and resolves issues and problems
--- Uses information at hand to make decisions and solve problems;
includes others when necessary
--- Identifies root cause of a problem and implements a solution to
prevent from recurring
--- Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence:
--- Develops and maintains relationships with team members
--- Operates with integrity; demonstrates honesty, treats others
with respect, keeps commitments
--- Encourages collaboration and teamwork
--- Leads others; negotiates and takes effective action
Building Effective Teams:
--- Identifies and communicates team goals
--- Monitors progress, measures results and holds others
--- Creates strong morale and engagement within the team
--- Accepts responsibilities for personal and team commitments
--- Recognizes and rewards employee's strengths, accomplishments
and development
--- Listens to others, seeks mutual understanding and welcomes
sharing of information, ideas and resources
Conflict Management:
--- Seeks to understand conflict through active listening
--- Recognizes conflicts as an opportunity to learn and improve
--- Resolves situations using facts involved, ensuring consistency
with policies and procedures
--- Escalates issues as appropriate
--- Developing Direct Reports and Others
--- Works collaboratively with employees to create individual
development plans to strengthen employee's knowledge and skills
--- Regularly discusses progress towards goals, reviews performance
and adjusts development plans accordingly
--- Provides challenging assignments for the purpose of developing
others
--- Uses coaching and feedback opportunities to improve
performance
--- Identifies training needs and supports resources for
development opportunities
Developing Direct Reports and Others:
--- Works collaboratively with employees to create individual
development plans to strengthen employee's knowledge and skills
--- Regularly discusses progress towards goals, reviews performance
and adjusts development plans
--- Provides challenging assignments for the purpose of developing
others
--- Uses coaching and feedback opportunities to improve
performance
--- Identifies training needs and supports resources for
development opportunities
Business and Financial Acumen:
--- Understands guest and competition; translates and applies own
expertise to address business opportunities
--- Approaches situations with an innovative mind and looks beyond
the obvious to deliver solutions and implement change
--- Has a working knowledge of profit and loss and other key
financial measurements in order to identify business trends, make
adjustments accordingly and set goals
--- Understands, analyzes and communicates the key
performance/profit levers and manages to these measures
Keywords: Popeyes, Crystal Lake , ASSISTANT RESTAURANT MANAGER, Executive , Crystal Lake, Illinois
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