IT Agile Program Manager - Corporate & ERP Systems

Company: Loyalty360
Location: Chicago
Posted on: May 20, 2025

Job Description:

Category/Area of Expertise: IT & TechnologyJob Requisition: 431599Address: USA-IL-Chicago-300 South Riverside PlazaStore Code: Office of CIO - Project Management (5145438)Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.The Agile RTE & Program Manager II - IT Agile PMO role manages waterfall, Agile, and hybrid programs. Responsibilities include financial management, scope management, risk management, dependency management, stakeholder management, and communication with executive leadership. The role ensures the execution of complex IT programs throughout their lifecycle, mitigates risks, and communicates progress to stakeholders. They may lead a small team of project managers and Scrum Masters and play a key role in Agile transformation, coaching teams and leaders in Agile processes and mindsets. The role requires flexibility to switch between program manager and RTE roles and to work in bi-modal environments.Work Schedule: Hybrid model with 3 days in-office at locations including Salisbury, NC; Quincy, MA; Chicago, IL; Carlisle, PA; and Scarborough, ME, and 2 remote days. Applicants must be authorized to work in the US full-time.Responsibilities:

• Manage and deliver complex Agile and Waterfall programs of up to $20M, minimizing risks and scope, budget, and schedule impacts.
• Partner with finance, project teams, and value stream owners to align financial processes with portfolio financials.
• Ensure compliance with project delivery methods, tools, frameworks, and IT controls.
• Develop resource, timeline, and budget plans, and create comprehensive project charters.
• Coordinate dependencies with related projects and teams.
• Define clear deliverables, roles, and responsibilities.
• Create risk management plans addressing potential failures and exceptions.
• Implement technological projects tailored to organizational needs.
• Report progress, risks, issues, and updates to stakeholders.
• Ensure project delivery meets stakeholder expectations.
• Monitor project progress through meetings and KPIs, ensuring adherence to SLAs, timelines, budgets, and vendor processes.
• Maintain project dashboards for transparent communication.
• Manage interdependencies between projects and coordinate with other program managers.
• Oversee cross-project tasks and governance.
• Manage stakeholder expectations and risk mitigation strategies.
• Lead and facilitate Agile ceremonies such as PI Planning and ART events.
• Coach and mentor project managers, Scrum Masters, Business Owners, and Product Owners to foster an Agile mindset.
• Support Scrum of Scrums and dependency management across teams.
• Ensure proper backlog prioritization and dependency resolution.
• Manage financial, risk, and dependency aspects at the program level.
• Contribute to PMO process improvements and support Agile transformation efforts.
• Ensure proper use of tools like Clarity and Jira and standardize Agile practices.
• Maintain operational stability for 24/7 retail environment, supporting deployments during off-hours as needed.Qualifications:

• Master's degree in computer science, Business, or related field; equivalent experience or certifications considered.
• 7+ years in project/program management, with 5+ years in Agile roles as RTE.
• Knowledge of Waterfall and Agile methodologies, PPM and Jira tools.
• Understanding of enterprise software development lifecycle and ability to adapt in dynamic environments.
• Data-driven decision-making skills, leadership in ambiguity, and results orientation.
• Strong communication, interpersonal, and collaboration skills.
• Analytical, problem-solving skills, and ability to build credibility with all levels of staff.
• Financial acumen and understanding key financial indicators.
• Excellent verbal and written communication skills tailored to diverse audiences.
• Experience in servant leadership and Agile processes, including SAFe framework.Preferred Qualifications:
  • MBA or advanced business degree.
  • Agile / SAFe certification.
  • Experience managing Agile, SAFe, Scrum, and Lean teams.
  • Retail industry experience is a plus.Salary Range (ME/NC/PA/SC): $108,880 - $163,320Salary Range (IL/MA/MD): $125,200 - $187,800#LI-Hybrid #LI-NG1At Ahold Delhaize USA, we value diversity, equity, inclusion, and belonging. We invest in our employees' physical, financial, and emotional wellness, fostering a culture of collaboration, curiosity, and continuous learning.
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Keywords: Loyalty360, Crystal Lake , IT Agile Program Manager - Corporate & ERP Systems, Executive , Chicago, Illinois