Guest Service Representative - Crystal Lake

Company: Mario Tricoci
Location: Crystal Lake
Posted on: May 28, 2023

Job Description:

GUEST SERVICE REPRESENTATIVE
Welcome to over 40 years of expertise, innovation and technology in the hair and beauty industry! Tricoci has provided services of the highest quality with a reputation that is maintained through the expert technicians and inventive products we offer our guests. Our ideal candidate for a guest service representative will continuously maintain the standards and professionalism that meet our guests expectations and are representative of the Tricoci brand while demonstrating their talents, skills and individuality. If you want to make a positive impact on the lives of others, we would love to meet you!
+ Provides and maintains the high standards of guest service to enhance the spa/salon experience for guests with the result of the guest always leaving happy.
+ Ensures customer needs are met, issues are resolved, and service is quick and efficient.
+ Utilize effective selling skills and in-depth knowledge of spa/salon offerings to promote add-on services, gift certificate sales, and retail sales.
+ Responsible for meeting and achieving both individual and front desk sales goals.
+ Answer incoming calls using the standard greeting in a timely manner and book appointments based on specific service time requirements
+ Provides reports to management regarding conflicts or issues that may arise.
+ Support technicians by managing schedules and breaks, handling backlog and accommodating guests.
+ Consistent focus on maintaining updated guest files.
+ Keep work area clean and organized at all times and comply with all Company policies.
+ Perform general duties as assigned by management in a timely and accurate manner.
+ Experience with reception desk, hospitality, retail, or customer service in a fast-paced environment.
+ Comfortably handle escalated guest situations with composure and compassion.
+ Approachable, pleasant and spends the extra effort to put others at ease.
+ Strong analytical, problem-solving and conflict resolution skills.
+ Effective organizational skills, able to handle multiple duties simultaneously.
+ Flexible and available to work varied shifts, including nights, weekends and holidays as needed.
+ Previous cash handling experience preferred.
+ Ability to work independently and as a team.
+ *Paid time off and benefits contingent on company requirements per role.
External Company Name: Tricoci Salon & Spas
Street: 625 Cog Circle

Keywords: Mario Tricoci, Crystal Lake , Guest Service Representative - Crystal Lake, Hospitality & Tourism , Crystal Lake, Illinois