Director of Rooms

Company: The Marcus Corporation
Location: Lake Geneva
Posted on: April 5, 2026

Job Description:

We’re seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you’ll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you’ll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What you will be doing: · Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations. · Oversee vacation club operations, including reporting to board of directors and brand. · Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality. · Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards. · Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals. · Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue. · Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels. · Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success. · Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction. What we are looking for: · Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager. · Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities. · Ability to interpret and analyze financial statements to identify issues and recommend effective solutions. · Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements highly preferred. · Ability to train, mentor, and develop staff for career growth. · Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff. · Excellent interpersonal, communication, organization, analytical, and leadership skills. · Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections. What’s in it for you? · Eligible for customary Executive Committee benefits and annual Executive Committee bonus · Signing privileges at Grand Geneva food & beverage outlets · Room discounts at Marcus Hotels & Resorts properties · Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa · “Two for One” movie theater coupons at Marcus Theatres · Free employee parking and meal during shift · Complimentary gym membership · Ability to grow your career and transfer from one property to another · Paid time off · Flexible scheduling · Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match · And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an Equal Opportunity Employer.

Keywords: The Marcus Corporation, Crystal Lake , Director of Rooms, Hospitality & Tourism , Lake Geneva, Illinois