Veterans Preferred - *Mobile Associate
Company: T-Mobile
Location: Crystal Lake
Posted on: April 6, 2021
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Job Description:
Military Veterans are Encouraged to Apply. 'At T-Mobile, we
strongly encourage everyone, including people of color, veterans,
military spouses, individuals with disabilities, lesbian, gay,
bisexual, transgender, queer and non-binary people, and parents to
apply. We are an equal opportunity employer and welcome everyone to
our team. If you need reasonable accommodation at any point in the
application or interview process, please let us
know.(ApplicantAccommodation@ or call 1-844-873-9500)In your
application, please feel free to note which pronouns you use (For
example- she/her/hers, he/him/his, they/them/theirs, etc)." Mobile
Associate (MA) work as a member of a Retail Team of Experts to
bring the T-Mobile brand to life. They're brand ambassadors who
build energy and excitement around our products and services. They
are passionate about the connected world and thrive in a fast-paced
environment, where technology innovations, customer needs, and the
Retail experience are continuously evolving. They immerse
themselves in significant connections with our customers, and their
ability to build new and deepen existing relationships is unmatched
across the wireless industry. They continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend device and service solutions.
This role is a learning role, where new associates are working with
their team and proactively building skills and proficiencies, in
preparation for the next level up as a Mobile Expert. As a Mobile
Associate, you will be required to successfully complete new
employee training.At least 18 years of ageLegally authorized to
work in the United StatesHigh School Diploma or GEDPassionate
customer advocate with the desire to be yourself when connecting
and having fun doing it!Competitive drive and proven ability to
succeed in a fast-paced sales environment.Willingness to work
alongside peers and store leaders, learning and sharing ideas,
while serving customers and providing resolutions to
issues.Effective at balancing customer needs and performance
goals.6 months of customer service and/or sales experience, Retail
environment preferred.Okay. You've seen what we're looking for and
you're up to the challenge. Here's what we can offer you in
exchange for your world-class work:Driven base pay plus milestone
bonusesBenefits for part-time and full-time associatesMedical,
dental and vision benefitsMatching 401(k)Generous paid time-off
programsPhone service discountsEducation reimbursementSerious
growth potential for your career!This is the opportunity to do
something special and join a company revolutionizing the wireless
industry. And we couldn't do it without someone like you. So, what
do you say? Isn't it time you explored what could become the career
move of a lifetime? We invite you to apply today!Builds proficiency
related to serving and selling to our customers, while providing a
world-class customer experience and building loyalty by:Helping
customers pick up right where they left off in their shopping
journey, whether online, through Customer Care or
in-store.Exploring individual needs and providing hands-on
demonstrations of the latest and greatest technology
in-store.Side-by-side selling to find personalized solutions beyond
the bare-bones device and service plan that keep our customers
connected to the people and lifestyle they love, including anything
from unique accessories cutting-edge IoT devices.Approaching
service and sales needs with composure, integrity and
compassion.Becomes skilled with and consistently uses digital tools
in interactions and onboarding to actively demonstrate:How our
ever-expanding coverage stacks up in our customer's neighborhood,
providing them with a lightning fast LTE networkWhy T-Mobile plans
and services will let our customers live unlimited, feel the love,
stay connected and go further.Completes training on T-Mobile
in-store experience, new skills and processes, knowledge of systems
and reference resources.Makes the most of their time on shift,
consistently seeking out information between customers, learning
about innovations in wireless and technology. Establishes
relationships with and partners with T-Mobile employees across
channels, including business and customer service to:Collectively
own the customer experience and resolve issues, creating a
seamless, run-around-free environment.Successfully identify and
handoff small business leads.Support team initiatives and create an
inclusive environmentEqual Employment Opportunity We take equal
opportunity seriously-by choice.T-Mobile USA, Inc. is an Equal
Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, ethnicity,
color, religion, creed, sex, sexual orientation, gender identity or
expression, national origin, religious affiliation, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.
Keywords: T-Mobile, Crystal Lake , Veterans Preferred - *Mobile Associate, IT / Software / Systems , Crystal Lake, Illinois
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