Sr. Business Operations Production Support Manager
Company: Chubb
Location: Chicago
Posted on: April 1, 2026
|
|
|
Job Description:
Description Chubb Benefits, a Chubb Company, is seeking an Sr.
Business Operations Production Support Manager to join our
fast-paced, high energy, growing company. We are proud of our
tradition of success in the insurance industry of over 100 years.
Come join our team of hard-working, talented professionals! The Sr.
Business Operations Production Support Manager is responsible for
overseeing the contract fulfillment production support team daily
business activities, improving overall business functions, managing
team resources, and ensuring operational efficiency. This role
collaborates with cross-functional teams to drive process
improvements, support strategic initiatives, and ensure alignment
with organizational goals. The Manager should have deep knowledge
of product contracts, business strategies and operations to
effectively support the implementation of technology, tools, and
training that enhances the customer and employee experience. This
role acts as a bridge between business operations and IT, ensuring
and overseeing the management of incident resolution, root cause
analysis, and continuous improvement initiatives. KEY
RESPONSIBILITIES: Lead and manage the Contract Fulfillment
production support team to ensure timely resolution of incidents
and delivery of initiatives. Serve as the primary point of contact
for escalations related to contract production issues. Coordinate
with IT, development, and business teams to resolve complex issues
and implement long-term solutions. Develop and maintain production
support processes, documentation, and best practices. Analyze
incident trends and drive process improvements to reduce recurring
issues. Oversee and manage daily business tasks and operational
processes to ensure efficiency and effectiveness, including
contract generation. Analyze business processes and identify areas
for improvement. Lead and mentor operations staff, fostering a
culture of high performance. Coordinate with HR, Finance, IT, and
other departments to ensure seamless operations. Support strategic
planning and execution of business product initiatives. Ensure
compliance with company policies, industry regulations, and legal
requirements. Demonstrate knowledge operations processes and
technology platforms Support miscellaneous administrative processes
as needed such as user administration and issue resolution Maintain
positive working relationships with related departments and resolve
customer issues using judgment in escalating issues as appropriate.
COMPETENCIES : Problem Solving : Takes an organized and logical
approach to thinking through problems and complex issues.
Simplifies complexity by breaking down issues into manageable
parts. Looks beyond the obvious to get at root causes. Develops
insight into problems, issues and situation. Continuous Learning :
Demonstrates a desire and capacity to expand expertise, develop new
skills and grow professionally. Seeks and takes ownership of
opportunities to learn, acquire new knowledge and deepen technical
expertise. Takes advantage of formal and informal developmental
opportunities. Takes on challenging work assignments that lead to
professional growth Initiative : Willingly does more than is
required or expected in the job. Meets objectives on time with
minimal supervision. Eager and willing to go the extra mile in
terms of time and effort. Is self-motivated and seizes
opportunities to make a difference. Adaptability: Ability to
re-direct personal efforts in response to changing circumstances.
Is receptive to new ideas and new ways of doing things. Effectively
prioritizes according to competing demands and shifting objectives.
Can navigate through uncertainty and knows when to change course
Results Orientation : Effectively executes on plans, drives for
results and takes accountability for outcomes. Perseveres and does
not give up easily in challenging situations. Recognizes and
capitalizes on opportunities. Takes full accountability for
achieving (or failing to achieve) desired results Values
Orientation : Upholds and models Chubb values and always does the
right thing for the company, colleagues and customers. Is direct
truthful and trusted by others. Acts as a team player. Acts
ethically and maintains a high level of professional integrity.
Fosters high collaboration within own team and across the company;
constantly acts and thinks “ One Chubb ” SKILLS & KNOWLEDGE: Proven
experience in an operations management role. Insurance contract
knowledge required. Strong analytical and problem-solving skills,
with the ability to understand complex business processes and
develop practical solutions. Strong leadership skills, with the
ability to motivate and inspire a team and drive results. Excellent
interpersonal and communication skills both verbal and written,
good presence, strong team player, encouraging, diplomatic and
flexible with the ability to listen well, be persistent and patient
in endeavoring to fully understand customer needs Ability to work
independently and make good decisions consistent with divisional
objectives and handle conflict with minimal oversight Demonstrated
ability to manage multiple projects simultaneously, prioritize
tasks, and meet strict deadlines Strong attention to detail and
ability to work in a fast-paced, dynamic environment. EDUCATION: 7
years of insurance industry knowledge and experience in contracts,
implementation, account management and project management. Minimum
of 5 years of experience successfully managing people projects
and/or stakeholders strongly preferred Voluntary/Worksite/Group
marketplace knowledge preferred Bachelor’s degree or equivalent
experience required About Chubb Benefits Combined Insurance Company
of America (Chubb Benefits) is a leading provider of supplemental
accident, health, disability, and life insurance products in the
U.S. and Canada. Headquartered in Chicago with a tradition of more
than 100 years of success, we are committed to making the world of
supplemental insurance easy to understand. The company has an A
rating by the Better Business Bureau and an A (Superior) financial
strength rating by AM Best. In New York, products are underwritten
by Combined Life Insurance Company of New York (Latham, N.Y.).
Keywords: Chubb, Crystal Lake , Sr. Business Operations Production Support Manager, IT / Software / Systems , Chicago, Illinois
