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Scheduling Coordinator

Company: Home Instead
Location: Crystal Lake
Posted on: August 30, 2020

Job Description:

Job Description: Home Instead is hiring a full-time Scheduling Coordinator in Crystal Lake, IL. If you are looking to make a difference, and have more purpose in your career, come join our fun-loving team with a culture that is second to none! At Home Instead Senior Care, we support seniors to live happy, healthy lives in their own surroundings. The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling In-Home Senior Care Services for our clients. The Scheduling Coordinator is responsible for scheduling our Senior Citizens with the right CAREGivers to provide the highest quality of service with an emphasis on creating extraordinary relationships. Primary Responsibilities: * Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches. * Monitor, mediate, and log all client and CAREGiver activity utilizing the software system. * Demonstrate open and effective communication with colleagues, CAREGivers, clients, and family members. * Negotiate availability and shift assignments with CAREGivers. * Follow up with all client and CAREGiver issues to ensure their problems are resolved. * Monitor service hours of CAREGivers to limit overtime * Hold CAREGivers accountable for meeting expectations of assignments, including hours worked, and taking additional shifts. * Follow up and communicate CAREGiver and client issues to ensure problems are resolved. * Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care. * Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Qualification: * Office 365 experience: 1 years (Preferred) * Strong computer skills * Professional phone etiquette * Previous customer service and high-volume scheduling experience: 1 year (Preferred) * Valid driver's license and proof of valid auto insurance * At least 3 years of driving experience * Complete a criminal background check, DMV check and drug screen Benefits: * Health Insurance * Dental Insurance * Vision Insurance * Paid Time Off Job Type/Schedule: Full-time, Mon - Fri 8:30am - 5pm Pay: $33,000 - $35,000 per yer Location: Crystal Lake, IL For more information please visit our website at www.homeinstead.com/370 Call (847) 829-1860 for more information. Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Crystal Lake , Scheduling Coordinator, Other , Crystal Lake, Illinois

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