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Salesforce Support Administrator

Company: IT Associates, Inc.
Location: Crystal Lake
Posted on: November 18, 2020

Job Description:

REMOTE position until employees are back in office Location - Riverwoods, IL Our client is looking to a Salesforce Support Analyst that will support business process development, tracking, reporting and training. Needs analysis, user management, configuration, customization, report and dashboard development, data management, campaign management, and training and support for Salesforce and AppExchange applications Participate in data hygiene projects such as Account, Contact, Lead deduplication Participate in end user needs and process analysis to provide "best practice" recommendations for correct implementation, tools, and customizations Create and manage users, profiles, roles, custom objects, fields, layouts, record types, workflows, flows, validations, and the process builder Manage dashboard development and reporting Design regular reporting for leads, sales opportunities and customers ad hoc report creation as needed by Sales Management and reps and other departments Act as a tier 1 point of contact and support for Salesforce users and power users Participate in development and updates of training materials and communications to the user group Conduct training of Salesforce to users Work with Salesforce developers on system extensions, customizations and integrations Participate in process improvement activities Participate in regularly scheduled update meetings with IT and management to revisit application success factors and ensure incorporation of additional user requirements Participate with cross functional teams and SFA Governance board to address strategic business issues involving CRM and sales operations Diagnose support requests for a variety of systems integrated within Salesforce, such as Eloqua Marketing Automation platform, CongaGrid, Salesforce CPQ, Einstein, ZoomInfo, Outreach, DocuSign Qualifications 1 years related experience with Salesforce, or a combination of Salesforce and other CRM platforms with experience in configuration, customization and reporting. Bachelor's Degree in Marketing, Information Systems, or related discipline Some knowledge of customer relationship management (CRM) data structure and functionality Strong analytical, problem analysis and problem-solving skills Previous sales or marketing experience a plus Above average proficiency in MS Excel. Average proficiency in MS Word, PowerPoint and Outlook Salesforce Certification a plus Strong communications skills including the ability to facilitate meetings, prepare concise documentation, write business cases, prepare presentations

Keywords: IT Associates, Inc., Crystal Lake , Salesforce Support Administrator, Other , Crystal Lake, Illinois

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