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Production Support - Cards&Payment domain

Company: Cognizant
Location: Crystal Lake
Posted on: November 18, 2020

Job Description:

Cognizant is hiring for Production Support - Cards & Payment domain Job description: Discover’s Global Networks Production support team researches production issues and provide viable solutions for payments business inquiries in production (Authorization, settlement and Disputes related). Coordinate Infrastructure upgrades for production and production assurance environments for Enterprise payments applications. Interact with application development teams and application Architecture teams for planning and design for system upgrades and work on in-house application enhancements using agile development methodologies. Work with business end users and coordinate the end user application configurations i.e.: - Gateway change request and Data Change requests. Perform detailed analysis of authorization and payments issues using tools Splunk, oracle and Teradata. Work on Proactive monitoring alerts and identify production issues. Work on enhancement of monitoring alerts and dashboards. Work on internal and external stake holder communications for Production impacting Incidents and changes Participate in the Strategic Initiatives/special projects and work closely with agile scrum team to develop and implement proactive monitoring & IIN monitoring features to support the Quality of Acceptance initiative. Responsible for the identification, execution and measurement of cross-functional continuous improvement, efficiency and effectiveness especially for Issuer Identification Number Management functions. Review test plans and suggest test cases for payments platform upgrades and migrating into to the new Discover Acquirer and Issuer Point of Presence. Skillsets/Domain knowledge: Good understanding of any of the Relational database querying and reporting skills e.g.: - Oracle and Teradata to work on customer inquiries Querying knowledge using Splunk. Working on alerts, dashboards and reports is an added advantage. Exposure to Cognos or Tableau is plus Cards and Payments domain knowledge Hands on experience working with any of the service management tools like Service now Understanding on Mainframes and Batch scheduling tools will be a plus Hands-on experience working with file transmission tools is a plus

Keywords: Cognizant, Crystal Lake , Production Support - Cards&Payment domain, Other , Crystal Lake, Illinois

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