Lead Voice Operations Specialist

Company: discover
Location: Crystal Lake
Posted on: February 25, 2021

Job Description:

Job DescriptionDiscover. A brighter future. With Discover, you'll have the chance to make a difference at one of the world's leading digital banking and payments companies. From Day 1, you'll do meaningful work you're passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover. Job Description Job Summary Responsible for operating, administering, and managing operations of mixed media voice communications. Manages tasks for voice communication projects and initiatives. Directs, trains, and guides team members Responsibilities: * Monitors the voice network and associated applications for performance degradation, connectivity issues, system events, and alerts. Manages tickets through resolution. Tests, analyzes, performs corrective actions, and restores voice application services. * Creates and implements voice network changes including the certification and testing of new installs. Creates, maintains, and updates voice support documentation. * Responds to engagements to resolve service impacting issues. * Performs troubleshooting analysis and reviews for extended and chronic issues. * Manages tasks for voice projects and initiatives. Coordinates and manages vendors interfaces and performance reviews. Minimum Qualifications: * Bachelor Degree in Telecommunications * Bachelor Degree in Information Technology * 2+ years Telephony Switching platforms (PBX, ACD) Voice Over IP Technology, dialer platforms/multiperipheral voice environment, Call recording platforms, voice network protocols including SIP * 2+ years System administration, unified communications, or other technology-related experience Bonus Points/Nice to have * 4+ years Telephony Switching platforms (PBX, ACD) Voice Over IP Technology, dialer platforms/multiperipheral voice environment, Call recording platforms, voice network protocols including SIP * SQL experience * CISCO UCCE, and Linux administration #LI-SY1 #Remote #BI-Remote What are you waiting for? Apply today! The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Keywords: discover, Crystal Lake , Lead Voice Operations Specialist, Other , Crystal Lake, Illinois