Lead Voice Operations Specialist
Company: discover
Location: Crystal Lake
Posted on: February 25, 2021
|
|
Job Description:
Job DescriptionDiscover. A brighter future. With Discover,
you'll have the chance to make a difference at one of the world's
leading digital banking and payments companies. From Day 1, you'll
do meaningful work you're passionate about, with the support and
resources you need for success. We value what makes each employee
unique and provide a collaborative, team-based culture that gives
everyone an opportunity to shine. Be the reason millions of people
find a brighter financial future, while building the future you
want, here at Discover. Job Description Job Summary Responsible for
operating, administering, and managing operations of mixed media
voice communications. Manages tasks for voice communication
projects and initiatives. Directs, trains, and guides team members
Responsibilities: * Monitors the voice network and associated
applications for performance degradation, connectivity issues,
system events, and alerts. Manages tickets through resolution.
Tests, analyzes, performs corrective actions, and restores voice
application services. * Creates and implements voice network
changes including the certification and testing of new installs.
Creates, maintains, and updates voice support documentation. *
Responds to engagements to resolve service impacting issues. *
Performs troubleshooting analysis and reviews for extended and
chronic issues. * Manages tasks for voice projects and initiatives.
Coordinates and manages vendors interfaces and performance reviews.
Minimum Qualifications: * Bachelor Degree in Telecommunications *
Bachelor Degree in Information Technology * 2+ years Telephony
Switching platforms (PBX, ACD) Voice Over IP Technology, dialer
platforms/multiperipheral voice environment, Call recording
platforms, voice network protocols including SIP * 2+ years System
administration, unified communications, or other technology-related
experience Bonus Points/Nice to have * 4+ years Telephony Switching
platforms (PBX, ACD) Voice Over IP Technology, dialer
platforms/multiperipheral voice environment, Call recording
platforms, voice network protocols including SIP * SQL experience *
CISCO UCCE, and Linux administration #LI-SY1 #Remote #BI-Remote
What are you waiting for? Apply today! The same way we treat our
employees is how we treat all applicants - with respect. Discover
Financial Services is an equal opportunity employer (EEO is the
law). We thrive on diversity & inclusion. You will be treated
fairly throughout our recruiting process and without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status in consideration for
a career at Discover.
Keywords: discover, Crystal Lake , Lead Voice Operations Specialist, Other , Crystal Lake, Illinois
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsFood & Grocery Description: Why is Walmart America's leading Company: walmart Location: Hammond Posted on: 03/9/2021 Autocad Drafter Description: Description:AutoCAD Drafter is responsible for creating 2D fabrication drawings for the shopSkills:Autocad, Drafting, Design, Cad, Blueprint, Fabrication drawingsTop Skills Details:AutoCAD2D DraftingFabrication Company: Aerotek Location: Buffalo Grove Posted on: 03/9/2021 High Demand For Quality Remodelers - Get New Clients In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Oak Park Posted on: 03/9/2021 Hair Stylist - Glenview Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist Company: Great Clips Location: Glenview Posted on: 03/9/2021 CSR Description: Are you looking for a growth opportunity within a reputable company with a positive work environment Our client is looking for a Customer Service Representative to join their team. Please contact us (more...) Company: Addison Group Location: Des Plaines Posted on: 03/9/2021 High Demand For Quality Siding Pros - Get New Clients In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Oak Park Posted on: 03/9/2021 High Demand For Quality Contractors - Get New Clients In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Skokie Posted on: 03/9/2021 High Demand For Quality Siding Pros - Get New Clients In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Elmhurst Posted on: 03/9/2021 Get New Roofing Work Today - Preview Leads In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Waukesha Posted on: 03/9/2021 High Demand For Quality Contractors - Get New Clients In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Des Plaines Posted on: 03/9/2021 |