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Shift Leader Trainee

Company: Burger King Corporation
Location: Crystal Lake
Posted on: June 2, 2021

Job Description:

SHIFT LEADER TRAINEE POSITION

At TOMS King, we believe that our employees are the cornerstone of our success. Have a rewarding career where the possibilities are endless begins with you! If you are passionate about serving our Guests and enjoy working in a fun, fast-paced, collaborative, team-oriented work environment, consider joining our team.

SUMMARY

As a Shift Leader Trainee, you learn on the job while working as a Crew Member to train for this supervisory role. After training and passing of the required certification, you will be promoted to Shift Leader. The training duration is in your hands but usually takes 4-8 weeks.

Our Shift Leaders are an important ingredient to the success of the business. Our crew is responsible for delivering our 'Customer Promise' by providing outstanding customer service to our guests. TOMS King is deeply committed to excellence and rewards our employees for their strong performance.

The Shift Leader supports the Restaurant Management team in ensuring the delivery of guest satisfaction through managing the daily operations of a single restaurant. The Shift Leader helps manage financial controls, operations, people development, customer service, and compliance across shifts for desired restaurant outcomes. The Shift Leader has full accountability for restaurant operations in the absence of the Restaurant General Manager and Restaurant Manager.

SHIFT LEADER RESPONSIBILITIES INCLUDE:

* Directs efficient and accurate preparation and sale of products for prompt customer delivery within established speed of service guidelines. * Motivates and directs team members to exceed customer expectations with fast and friendly service in a neat and inviting environment. * Supervises and trains Crew Members on team stations, BKC products, processes, and policies. * Supports cultural initiatives of the Company and drives the CORE Training principles. * Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results. * Assists Restaurant General Manager in enforcing compliance with government regulations, employment law, food safety, security policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts. * Assists the management team with recruiting and hiring crew members. * As part of the restaurant management team, recruits, trains, and works to retain effective team talent, by making decisions or recommendations on advancement. * Makes decisions or recommendations on discipline and terminations of Crew Members * Available to work evenings, weekends, and holidays.

REQUIREMENTS:

* One (1) year of supervisory or leadership experience in a retail, restaurant, or hospitality environment OR * One to two years experience as Crew Member at a Burger King or other Fast Food Company * Ability to coach and train team members * Excellent communication skills with a strong interest in Guest Services * Must have ServSafe Certificate * Ability to provide exceptional customer service * Ability to work diligently in a fast-paced environment * Must have reliable transportation * Minimum age requirements 18

ABOUT TOMS KING

TOMS King is one of the top 10 largest BURGER KING franchisees and owns and operates over 130 restaurants across Illinois, Ohio, North Carolina, Pennsylvania, and Virginia, with more than 3,000 team members.

TOMS King offers career advancement opportunities, promoting from within! Competitive wages, E-learning tools for training and development, flexible schedules, employee meal discounts, PayDay and scholarship opportunities.

Keywords: Burger King Corporation, Crystal Lake , Shift Leader Trainee, Other , Crystal Lake, Illinois

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