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Customer Service Support II

Company: Blackhawk Network, Inc.
Location: Crystal Lake
Posted on: June 9, 2021

Job Description:

About Blackhawk Network

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

Blackhawk Network offers a generous benefits package including 3 weeks' paid vacation in the first year of service. 6 Sick Days, 11 paid holidays. Medical, dental, vision, 401K, Flexible Spending, Short and Long-Term Disability offered as well as Life Insurance AND we make recognition and fun a priority!


Customer Service (CS) Support I position is responsible for preserving and enhancing our customers' satisfaction. Assisting customers via phone and email, the CS Support I position is responsible for the timely resolution of customers' issues by engaging other departments, researching orders, blocking, and replacing cards and other actions. Using Service Level Agreements (SLAs) and other measurements of success, individual support personnel are part of a team of people ensuring every customer issue is resolved quickly, discretely and with a positive, friendly attitude.

An important skill for this role is the ability to balance the quality, quantity, and timeliness of responses to customers' concerns. The workload can vary from day to day, and CS Support team is expected to work together seamlessly to anticipate and adapt as required.


  • Positive, professional, and friendly attitude
  • Outstanding written and verbal communication skills
  • Demonstrated problem-solving mindset and skill set.
  • Demonstrated experience as a self-motivated member of a work team.
  • High School Diploma or equivalent
  • 1-2 years' experience using each of the following: MS Outlook, Excel, Word
  • 1-2 years' experience in a customer service, retail sales, marketing, or related occupation


  • Experience using NetSuite, various shipping, or Salesforce Service Cloud software
  • Data analysis, corrective action/preventive action experience


Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Keywords: Blackhawk Network, Inc., Crystal Lake , Customer Service Support II, Other , Crystal Lake, Illinois

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