Coord Patient Svcs-Full Time

Company: Aurora Health Care
Location: Crystal Lake
Posted on: January 9, 2022

Job Description:

Sign On BonusPatient Service Representative's (.5 and above) are eligible for a $1,000 sign on bonus payable after 90 days of employment. This bonus is eligible to newly hired external applicants (current AAH Team Members are not eligible at this time).Position Requirements:High school diploma or equivalent. 2-3 years experience in ambulatory medical office setting. Experience handling difficult callers/customers/patients.Cashier and computer skills preferred.CRT/PC experience in a customer service setting. Working knowledge of the IDX System preferred. Ability to solve problems posed by callers leaving messages, seeking referrals, appointments, billing issues and clinical information. Ability to meet, greet and use positive customer service skills in working with patients, customers. Good communication skills. N/A Ability to function in a high volume, multiple-task environment. Exposure to ill patients. Possible travel to other sites or to ancillary settings for training programs and/or temporary assignments. Bilingual preferred (especially in Spanish and Polish).If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.Purpose:Ensures the provision of efficient, effective, quality customer service and practiceManagement support by performing a variety of general office duties: MaximizeRevenues by accurately entering appropriate charges and collecting payments at thetime of service and entering up to date and accurate billing information into the patientaccounting system. Assists patients with any problems or concerns and directs themto the appropriate support function for assistance. Coordinates the technical functionsof the records department. Ensures that confidentiality is maintained at all times.Accountabilities:Patient Reception (Check-In Process)Billing ServicesCoordinator ResponsibilitiesCommunicationProvider Scheduling

Keywords: Aurora Health Care, Crystal Lake , Coord Patient Svcs-Full Time, Other , Crystal Lake, Illinois