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Desktop Support

Company: SNI Technology
Location: Crystal Lake
Posted on: January 10, 2022

Job Description:

IT Desktop Support-Job description Salary range: $60k-$70k Looking for a Desktop Administrator to join the client team! You will support the architecture, implementation and maintenance of the organization desktop infrastructure environments including inventory, installation, upgrades, patching, and software deployment. Responsibilities: * Familiar with VDI (Virtual Desktop Infrastructure), applications and printers to ensure that operability requirements are up to date and that the devices meet cybersecurity hardware configuration requirements * Configure/Test/Implement imaging solution for internal user computers * Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations * Install, configure appropriate software and functions according to specifications * Provide desktop management automation through scripting to deliver consistent and predictable services * Open and follow-up on incidents with the hardware vendors in the event of a problem relating to a supported hardware platform * Organize and schedule upgrades and maintenance * Experience with various backup (Backup Exec., Veeam, etc.) and antivirus solutions * Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the desktop infrastructure * Document all technical procedures and user guides * Resolve ticket escalations * Interacting and communicating with a wide range of people, management, vendors, clients, staff. * Receive and sort equipment deliveries as needed * Offer timely technical support to users as needed; work with Director to implement SLAs * Work with vendor to setup and configure Jira Ticket/Project Management/Change Management solution * Work with the Infrastructure Engineer to prep HCS test kits that include an Android phone that needs firmware updates/application updates via MDM Solution Qualifications: * Bachelor's degree in Computer-related field of study or the equivalent of 10 years work experience * Strong Active Directory skills using Office 365 * Excellent communication and interpersonal skills * Familiarity with Microsoft Intune/Endpoint manager or other MDM solution * Experience using an imaging solution (Microsoft MDT) to apply an image * Basic understanding of batch files and PowerShell scripts * Outstanding organizational and time-management skills * Excellent diagnostic and problem-solving skills * Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) * Familiar with HIPAA, GDPR, compliance standards are a plusplease send resumes to

Keywords: SNI Technology, Crystal Lake , Desktop Support, Other , Crystal Lake, Illinois

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