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Loan Servicing Specialist

Company: Home State Bank
Location: Crystal Lake
Posted on: September 23, 2022

Job Description:

Since 1915, Home State Bank's goal has been to create a better quality of life for our neighbors and to work together to build a better community. Today, that goal is still the cornerstone of our success. We believe that relationships with our customers are our most important assets and we strive to provide the best service possible every day. Home State Bank has a Loan Servicing Specialist opening in Crystal Lake, IL.Loan Servicing Specialist:The Loan Servicing Specialist position will perform a variety of duties related to servicing bank owned and investor owned loans in accordance with Bank and investor guidelines. Employee may not perform all the tasks listed below daily but is expected to know each of the functions to ensure depth of expertise within the department. Tasks must be completed accurately, timely and professionally to ensure prompt and professional service to internal and external customers and in compliance with investor and regulatory guidelines. Looking for 3 years previous customer service experience within loan related field. Knowledge of Investor Requirements and Reporting (FNMA, FHLB, DPP) is preferred.Board new loans and leases to the systems timely and accurately using available interfaces. Manage payment of hazard insurance escrows to ensure payments are accurate and timely. Monitor hazard insurance and real estate taxes for non-escrow accounts to ensure appropriate and continuous coverage. Assist with ongoing account maintenance requests or validation as needed. Answer telephone and respond to email assisting customers and colleagues with routine and complex inquires, including but not limited to payments, escrow, insurance claim loss draft, statements, escrow analysis, credit reporting, ACH and all other loan details. Administer telephone payment requests as well as loan and lease payments received directly. Review data input for new loans boarded by others and file maintenance items completed by others to ensure 100% accuracy. Complete payoff statements, payoff transactions, title and lien releases according to Bank and investor guidelines. Create collateral file, secure in vault, index & image documentation, and QC of imaged files. Request collateral from document custodian and/or remove & return collateral from secured inventory. Ensure daily and monthly updates/reconciliation to MERS along with removal of MERS after payoff of loan. Assist with audit deliverables and documentation needed. Begin and increase knowledge and skillset for processing investor reporting. Participate with loan delinquencies, establish reason for default, create payment arrangements, referrals to foreclosure, bankruptcy, or other legal/default assistance needed. Process retail loans including HELOC's and second mortgages. Daily Herald "2022 Best Places to Work in Illinois" Ranked 10th for Medium Business (100-499 employees)Northwest Herald "2021 McHenry County Top Workplace Reader Choice Awards". TOP Workplace: Financial Institution/Service Home State Bank offers competitive pay and a generous benefit packageMedical through United Healthcare - 2 PPO Plans and HMODental PPO through Standard InsuranceVision insurance through Standard InsuranceCompany Paid Life and disability insurance401k with company matchPaid vacation, sick pay and FDIC holidays Tuition reimbursement - courses and booksHoliday Party at Boulder Ridge Country Club Our goal is to be a diverse workforce that is representative, at all job levels, of the customers we serve. Home State Bank is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. PI192227532

Keywords: Home State Bank, Crystal Lake , Loan Servicing Specialist, Other , Crystal Lake, Illinois

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