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Automotive Dealership Service Advisor

Company: Leader Automotive Group
Location: Crystal Lake
Posted on: November 18, 2022

Job Description:

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and over 800 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.Our high-volume service center is looking for high-energy, experienced service advisors to join our Chrysler CDJR team in Crystal Lake. If you can combine our high volume service center with your sales and customer service skills, you are set to make a great income. We are under new ownership and are looking to recruit the best talent there is in the area. If you want to join an exciting, and a quickly growing organization with plenty of opportunities for growth, we'd love to talk with you.BenefitsHealth, Dental & Vision InsuranceBCBS Health & Wellness Discounts/ProgramsLife Insurance401(k)Paid time off / VacationGrowth / Advancement OpportunitiesEmployee Vehicle Purchase PolicyAbove Average Industry PayPublicly traded organization / stabilityEmployee referral bonusesResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Set schedules and assigns tasks to service department employees.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.Collaborate with upper management to make service department hiring and discipline decisions.QualificationsMust be a top performer willing to go above and beyond for customersOutstanding in sales and follow throughMust have at least 1 year experience in automobile service write upsExperience with Reynolds & Reynolds is a plusSelf-motivated, organized and driven to succeedMust possess a valid driver's licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Leader Automotive Group, Crystal Lake , Automotive Dealership Service Advisor, Other , Crystal Lake, Illinois

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