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Racket Club Front Desk Associate

Company: Crystal Lake Park District
Location: Crystal Lake
Posted on: May 21, 2023

Job Description:

Position Type:
Facilities/Racket Club Front Desk Associate

Date Posted:

Racket ClubTitle: Racket Club Front Desk Associate
Reports To: Front Desk Supervisor
Division: Facilities Services
FLSA Status: Non-Exempt
Category: Part Time
Salary Grade: Part Time
Work Hours: 10-25 hours per week
Starting Pay: $15.00 per hour (Flexible) Days, Evenings and Weekends
Last Revised: November 2022

SUMMARY The Racket Club Front Desk Associate reports to the Front Desk, Pro Shop & Childcare Supervisor or Club Manager and is responsible for greeting club members and process new memberships and customers coming to the club, answering the telephone, answering questions about the club and its operations, answering questions about the park district and its operations, booking court time, recording operations information, selling pro shop merchandise, making change, balancing the cash drawer, cleaning and straightening the lounge and locker rooms, laundering towels, drag and lining clay court, processing transactions on the computer.


  • High School diploma or equivalent; and at least one year customer service experience
  • Possess a working knowledge of office procedures, office equipment, and basic computer software as well as correct punctuation, spelling and grammar
  • Demonstrate the ability to consistently communicate in a friendly verbal fashion with employees and patrons both in person and on the telephone
  • Demonstrate behavioral flexibility, good public relations and tactfulness. Patience is also a character trait that is important when working with the public
  • Ability to respond to inquiries and requests via mail, email, telephone, voicemail, facsimile or in person from staff, vendors, the general public and other sources
  • Capacity to provide high level of customer service to internal and external customers
  • Ability to cooperate with and interpret Park District philosophies in relation to governmental, public and private groups and agencies and the general public
  • Ability to work harmoniously with fellow employees, patrons, community groups and other units of local government
  • Ability to work independently day-to-day operations with general direction from immediate supervisor
  • Capacity to utilize effective time management skills and be able to work under the stress of multiple deadlines, requests from other departments and interruptions with accuracy
  • Ability to demonstrate leadership qualities to perform required work
  • Capacity to be self-motivated and achieve goals with minimal supervision or direction
  • Ability to maintain self-control and composure in difficult situations
  • Capacity to proactively troubleshoot, problem solve and make sound judgments with respect to confidentiality
  • An interest in or background in playing tennis is very helpful. ---Understanding of retail sales ESSENTIAL FUNCTIONS
    • Timely and courteously answering telephones, greet members, guests and dispatch messages promptly
    • Promote Park District programs to patrons, members, guest and staff
    • Develop and maintain positive customer service with internal and external customers
    • Attend staff meetings, as required
    • Inform management of problems and make recommendations for resolution
    • Follow all club and park district procedures and policies and safety procedures
    • Answer the phone, book courts over the phone, transfer callers to another extension, and give out information over the phone
    • Greet members and guests coming to the facility, ask guests to sign the guest book and process new memberships
    • Give out court assignments, sign out demo racquets
    • Answer member and customer questions about the club operation and programs, give out information about the club, handle member complaints
    • Accurately record court bookings, changes in court bookings, sales information, demo checkouts, league scores, tournament scores, other information and enter on the computer
    • Balance the cash drawer, run court hour totals, assists with pro shop inventories
    • Sell pro shop merchandise, answer questions about pro shop merchandise
    • Make cash and club account sales, give correct change, and make charge card sales
    • Give messages to members and staff
    • Tidy up the lounge areas, kitchenette, and locker rooms; damp wash counters and windows; vacuum carpet
    • Collect, wash, dry and fold towels
    • Performs job safely and in compliance with District policies, procedures, work and safety rules, and the personnel policy manual
    • Report any unsafe conditions to the Club Manager and Human Resources Manager for action
    • Drag and line outdoor clay courts
    • Shovel snow as needed during snowstorms
    • Act as the designated 911 caller in times of emergency MARGINAL FUNCTIONS
      • Troubleshoots any problems
      • Maintains a clean and organized work environment
      • Performs other duties as assigned
      • Attend staff meeting as requested The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        The Front Desk Attendant's work time is spent sitting or standing behind the front desk talking on the telephone or to members or guests in person. The Front Desk Attendant will walk to and from other areas of the club, carry towels to the laundry room, put towels in the washer and dryer, clean tables and countertops, and push chairs back into position under tables.
        • Visual and hearing acuity to perform job-related functions
        • Requires hearing within normal range for telephone and customer service
        • Requires eyesight, correctable 20/20 to read numbers, forms, reports and computer terminals
        • Ability to lift up to 25 pounds
        • Requires hand-eye coordination and manual dexterity to operate a computer keyboard, copy machine, telephone, calculator, fax machine and other office equipment.
        • Ability to talk, reach, grasp, kneel, stoop and bend PSYCHOLOGICAL CONSIDERATIONS
          The Front Desk Attendant may feel pressure from the responsibility of the effective and efficient delivery of services.

          Prolonged standing during busy months could affect some individual's blood pressure.

          The Front Desk Attendant will be using a computer and office equipment. The Attendant may be exposed to weather conditions, including extreme heat and cold, snow, rain and ice. Most activities are performed indoors; these conditions include lighting and temperature. The Attendant may also be exposed to various chemicals, such as fertilizers, weed killer, chemicals, cleaning agents, oil and fuel.

          The Front Desk Attendant must exhibit good problem-solving ability and good judgment. The Front Desk Attendant must also demonstrate good safety awareness.

          If at any time during the course of employment the employee is unable to perform the duties, functions, or considerations outlined in this job description, the immediate supervisor should be informed.

Keywords: Crystal Lake Park District, Crystal Lake , Racket Club Front Desk Associate, Other , Crystal Lake, Illinois

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