Patient Svc Rep
Company: Advocate Health
Location: Twin Lakes
Posted on: September 16, 2023
Job Description:
Major Responsibilities:
- Greets patients and visitors and responds to routine requests
for information. Answers telephone, screens calls, and takes
messages.
- Registers patients; obtains demographic and insurance
information; verifies insurance coverage, collects co-pays,
deductibles, and previous balances; posts payments and updates
demographic and insurance information.
- Schedules patient appointments and coordinates cancellations,
reschedules, and additions to schedules. Provides accurate,
detailed information regarding test preparations, time patient to
arrive, and any other directional information needed by
patient.
- Updates insurance, financial responsibility and other data when
changes or additions occur, and communicates to patient as
appropriate.
- Ensures insurance and patient information obtained is complete
and accurate, applying acquired knowledge of government and third
party payer requirements.
- Identifies, reports, and resolves problems regarding
registration to appropriate individuals and departments.
- Monitors patient flow to ensure they are cared for in the most
efficient and courteous manner. Offers various assistance to
patients to include: arranging transportation needs, providing
directions, locating wheelchair, etc.
- Performs visit closure including checking out patients after
visit, scheduling follow-up appointments, and providing patients
with a visit summary.
- May file, retrieve, and/or deliver patient information and/or
records, and completes required forms/documentation.Licensure,
Registration, and/or Certification Required:
- None Required.Education Required:
- High School Graduate.Experience Required:
- No experience required.Knowledge, Skills & Abilities Required:
- Excellent customer service skills.
- Excellent communication (written and verbal) and interpersonal
skills; ability to effectively communicate with a variety of
patients, staff and physicians.
- Intermediate computer skills including experience in using
personal computers; including Microsoft Office or similar
applications, and electronic mail.
- Training or experience in keyboarding/data entry with an
emphasis on speed and accuracy.
- Excellent organizational skills.
- Ability to read and understand verbal and written instructions,
and to sort and file information alphabetically and
numerically.
- Ability to work in a fast paced environment with a strong
attention to detail and accuracy.Physical Requirements and Working
Conditions:
- Exposed to normal medical office environment, may be exposed to
potentially ill patients.
- Must be able to sit for extended periods of time.
- Operates all equipment necessary to perform the job.This job
description indicates the general nature and level of work expected
of the incumbent. It is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
required of the incumbent. Incumbent may be required to perform
other related duties.
Keywords: Advocate Health, Crystal Lake , Patient Svc Rep, Other , Twin Lakes, Illinois
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