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Patient Svc Rep

Company: Advocate Health
Location: Twin Lakes
Posted on: September 16, 2023

Job Description:

Major Responsibilities:

  • Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
  • Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
  • Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
  • Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
  • Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
  • Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
  • Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
  • Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
  • May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.Licensure, Registration, and/or Certification Required:
    • None Required.Education Required:
      • High School Graduate.Experience Required:
        • No experience required.Knowledge, Skills & Abilities Required:
          • Excellent customer service skills.
          • Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
          • Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
          • Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
          • Excellent organizational skills.
          • Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
          • Ability to work in a fast paced environment with a strong attention to detail and accuracy.Physical Requirements and Working Conditions:
            • Exposed to normal medical office environment, may be exposed to potentially ill patients.
            • Must be able to sit for extended periods of time.
            • Operates all equipment necessary to perform the job.This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Keywords: Advocate Health, Crystal Lake , Patient Svc Rep, Other , Twin Lakes, Illinois

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