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Crew Chief

Company: Portillo's Restaurant Group
Location: Crystal Lake
Posted on: September 15, 2019

Job Description:

The Crew Chief has a dual role. Based on staffing needs, this person may be assigned to work at a food or guest service station or may be asked to take responsibility for assisting with the operation of the restaurant by directing hourly crew in food production, equipment maintenance, and inventory costs and controls. All employees in all positions are required to follow proper sanitation and safety rules. Further, all employees will be required to assist with other positions and tasks, as requested by management.

TASKS AND RESPONSIBILITIES

---Can be assigned to direct a zone during peak sales hours to control quality, accuracy of order, speed of service, and guest satisfaction.

---Motivate crew through training, line corrections, and pre-shift meetings.

---Perform the operational duties of manager on a temporary basis when management attends classes, meetings, etc. Excluded tasks are hiring, discipline, and employee reviews.

---Responsible for administrative paperwork required as assigned per shift.

---Responsible for cash control, banking operations, and loss control as assigned per shift.

---Responsible to direct staff to managers for resolution of employment issues and concerns.

---Responsible for key control of secured areas.

---Update information for training programs and confirm all staff understands the new information as assigned.

---Maintain temperature and cook time control sheets and other procedures for sanitation and HACCP standards for zone or station assignment.

---Provide support when guest service staff or food stations need assistance.

---Address guest concerns and direct complex guest issues to management for resolution as needed.

---Assist in the coordination of the shift change.

---Assist with inventory process and product ordering.

---Identify equipment malfunction and contact approved vendor for repairs with manager's approval.

---Some travel for new store openings may be required

Position requires a minimum of one year of restaurant experience or six months of employment with Company.

Keywords: Portillo's Restaurant Group, Crystal Lake , Crew Chief, Other , Crystal Lake, Illinois

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