Care Coach/Case Manager
Company: Humana
Location: Reedsburg
Posted on: July 10, 2025
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Job Description:
Become a part of our caring community and help us put health
first Put your passion for people and your case management
experience to work in the exciting role!Humana is seeking a Care
Coach/Case Manager, aka: Community Resource Coordinator (CRC), to
join the Inclusa team to serve members in the Wisconsin Family Care
(FC) program. In this role, you will be responsible for partnering
with your fellow colleagues to provide top quality care to our
members. They are looking to you in providing assistance when it
comes to living their daily lives. The CRC provides comprehensive
social service care management for frail elders and adults with
intellectual, developmental or physical disabilities who qualify
for Wisconsin’s FC program. This role will provide support for
current team members in Sauk and surrounding counties. In this role
you will: Learn what is important to the member and support them in
achieving it. Partner with a Health and Wellness Coordinator (RN)
and collaborate on an ongoing basis regarding the member and their
plan. Perform face-to-face social-related assessments for members
upon enrollment and at least every 6 months thereafter in the
member's setting. Coordinate, perform, and track quarterly
face-to-face visits and monthly phone contacts. Participate in the
development and ongoing review and coordination of the member's
plan of care. Take the lead in areas related to social, community
integration, employment, housing, and non-health related issues.
Educate on and promote prevention/wellness and mitigate risk when
assessed. Document activity and complete paperwork as required.
Traveling will be required and eligible for mileage reimbursement.
Use your skills to make an impact Required Qualifications Four-year
bachelor’s degree in the Human Services or related field with one
(1) year of experience working with at least one of the Family Care
target populations OR a four-year bachelor’s degree in any other
field with three (3) years’ related experience working with at
least one of the Family Care target populations. The Family Care
target group population is defined as: frail elders and adults with
intellectual, developmental, or physical disabilities Preferred
Qualifications Certification in social work Additional Information
Workstyle: This is a field position where employees perform their
core duties at non-company locations, such as providing services at
business partner facilities or prospects' and members' homes. Work
Location: Sauk County and surrounding areas. Travel: up to 40%
within assigned locations Typical Work Days/Hours: Monday – Friday,
8:00 am – 4:30 pm CST Limited Geography Remote - This is a remote
position but located within a specific geography. WAH Internet
Statement To ensure Home or Hybrid Home/Office employees’ ability
to work effectively, the self-provided internet service of Home or
Hybrid Home/Office employees must meet the following criteria: At
minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps
is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if
approved by leadership. Employees who live and work from Home in
the state of California, Illinois, Montana, or South Dakota will be
provided a bi-weekly payment for their internet expense. Humana
will provide Home or Hybrid Home/Office employees with telephone
equipment appropriate to meet the business requirements for their
position/job. Work from a dedicated space lacking ongoing
interruptions to protect member PHI / HIPAA information. Driving
This role is part of Humana's driver safety program and therefore
requires an individual to have a valid state driver's license and
proof of personal vehicle liability insurance with at least
100/300/100 limits. TB This role is considered patient facing and
is part of Humana’s Tuberculosis (TB) screening program. If
selected for this role, you will be required to be screened for TB.
Benefits Humana offers a variety of benefits to promote the best
health and well-being of our employees and their families. We
design competitive and flexible packages to give our employees a
sense of financial security—both today and in the future,
including: Health benefits effective day 1 Paid time off, holidays,
volunteer time and jury duty pay Recognition pay 401(k) retirement
savings plan with employer match Tuition assistance Scholarships
for eligible dependents Parental and caregiver leave Employee
charity matching program Network Resource Groups (NRGs) Career
development opportunities HireVue As part of our hiring process for
this opportunity, we will be using an interviewing technology
called HireVue to enhance our hiring and decision-making ability.
HireVue allows us to quickly connect and gain valuable information
from you pertaining to your relevant skills and experience at a
time that is best for your schedule. SSN Alert Humana values
personal identity protection. Please be aware that applicants may
be asked to provide their Social Security Number, if it is not
already on file. When required, an email will be sent from
Humana@myworkday.com with instructions on how to add the
information into your official application on Humana’s secure
website. Inclusa manages the provision of a person-centered and
community-focused approach to long-term care services and support
to Family Care members across the state of Wisconsin. As a
values-based organization devoted to building vibrant and inclusive
communities, Inclusa deploys a unique approach to managed care with
a trademarked model of support named Commonunity® which focuses on
the belief in everyone, and from that belief, the common good for
all is achieved. In 2022, Inclusa was acquired by Humana. This
partnership will allow us to create a model of care that provides
industry-leading support for members across the health care
continuum. Travel: While this is a remote position, occasional
travel to Humana's offices for training or meetings may be
required. Scheduled Weekly Hours 40 Pay Range The compensation
range below reflects a good faith estimate of starting base pay for
full time (40 hours per week) employment at the time of posting.
The pay range may be higher or lower based on geographic location
and individual pay will vary based on demonstrated job related
skills, knowledge, experience, education, certifications, etc.
$53,700 - $72,600 per year Description of Benefits Humana, Inc. and
its affiliated subsidiaries (collectively, “Humana”) offers
competitive benefits that support whole-person well-being.
Associate benefits are designed to encourage personal wellness and
smart healthcare decisions for you and your family while also
knowing your life extends outside of work. Among our benefits,
Humana provides medical, dental and vision benefits, 401(k)
retirement savings plan, time off (including paid time off, company
and personal holidays, volunteer time off, paid parental and
caregiver leave), short-term and long-term disability, life
insurance and many other opportunities. About us About Inclusa:
Inclusa manages the provision of a person-centered and
community-focused approach to long-term care services and support
to Family Care members across the state of Wisconsin. As a
values-based organization devoted to building vibrant and inclusive
communities, Inclusa deploys a unique approach to managed care with
a trademarked model of support named Commonunity® which focuses on
the belief in everyone, and from that belief, the common good for
all is achieved. In 2022, Inclusa was acquired by Humana. This
partnership will allow us to create a model of care that provides
industry-leading support for members across the health care
continuum. About Humana: Humana Inc. (NYSE: HUM) is committed to
putting health first – for our teammates, our customers, and our
company. Through our Humana insurance services, and our CenterWell
healthcare services, we make it easier for the millions of people
we serve to achieve their best health – delivering the care and
service they need, when they need it. These efforts are leading to
a better quality of life for people with Medicare, Medicaid,
families, individuals, military service personnel, and communities
at large. ? Equal Opportunity Employer It is the policy of Humana
not to discriminate against any employee or applicant for
employment because of race, color, religion, sex, sexual
orientation, gender identity, national origin, age, marital status,
genetic information, disability or protected veteran status. It is
also the policy of Humana to take affirmative action, in compliance
with Section 503 of the Rehabilitation Act and VEVRAA, to employ
and to advance in employment individuals with disability or
protected veteran status, and to base all employment decisions only
on valid job requirements. This policy shall apply to all
employment actions, including but not limited to recruitment,
hiring, upgrading, promotion, transfer, demotion, layoff, recall,
termination, rates of pay or other forms of compensation and
selection for training, including apprenticeship, at all levels of
employment.
Keywords: Humana, Crystal Lake , Care Coach/Case Manager, Social Services , Reedsburg, Illinois